Supervisory Development Program

Who Should Attend?

This program is ideal for supervisors involved in daily operations who play a key role in meeting organizational targets. It is suited for those looking to:

• Strengthen their leadership and problem-solving skills
• Improve efficiency in daily work management
• Foster a culture of continuous improvement within their teams

Course Content

The program covers practical experiences shared by expert faculty, focusing on:

1. Understanding the existence and purpose of an organization
2. Customer satisfaction parameters and their impact
3. Process management and control
4. Work culture development within the organization
5. Cultivating an improvement mindset
6. Daily Work Management (DWM) techniques
7. FMEA (Failure Modes & Effects Analysis) & control planning
8. Identifying and implementing problem-solving techniques
9. Strategies for customer complaint resolution
10. Maintenance of 5M & 1E (Man, Machine, Material, Method, Measurement & Environment)